The Student Complaint Procedures are established so that students can resolve difficulties/problems they encounter in College-related activities. The Student Complaint policy is designed to consider an alleged wrong against a student. Efforts will be made to resolve a complaint in a timely and fair manner. Students who contend they have been treated unfairly have the right, without fear of reprisal, to use a written procedure in their attempt to right an alleged wrong.
Student complaints are taken seriously; therefore, the complaint must be of a compelling, substantive, and verifiable nature. Repeated filings of the same complaint, filings of a frivolous nature, or capricious complaints against school personnel will be considered abuse of the student conduct and/or complaint process.
Such repeated filings will be referred to the College President for a decision.
This student complaint policy is designed to consider an alleged wrong against a student. Efforts will be made to resolve a complaint in a timely and fair manner. Students who contend they have been treated unfairly have the right, without fear of reprisal, to use a written procedure in their attempt to right an alleged wrong. See KCCD Board Procedures 4F10(a and b) for the Student Complaint and Hearing Panel procedures. If a student feels that there was some unjust from a faculty or staff member, the student can complete this Student Complaint Form. For specific guidelines regarding the complaint process, see Policy 4F10 of the KCCD Board Policy Manual. As laid out in the KCCD policy, BEFORE submitting the completed form to the Office of Student Life, the student must first talk to the head of the department and/or respective Dean. Once the student has spoken to either individual and has not received a desired resolution, the Director of Student Life will assist the student in the process with this completed form. This form is only an intake form to start a conversation with parties involved. submitting this form does not start the KCCD Student Complaint Level I compliant process.
Student Complaint Procedures apply to student complaints such as those listed below:
|Area of Complaint||Responsible Staff|
|Course content||Director of Student Life|
|Access to classes||Director of Student Life|
|Verbal or physical abuse by faculty, staff or students||Director of Student Life|
|Faculty member refusal to confer with student(s)||Director of Student Life|
|Grades (mistake, fraud, bad faith, or incompetence)||Appropriate Vice President|
|Harassment||Director of Student Life|
|Sexual Misconduct or Harassment||Human Resources Director|
Title 5, Section 55760
The student(s) should contact the office of the staff member’s immediate administrator, i.e. Dean.