Bakersfield College

Automotive

Automotive Management

Job Skills Certificate

This program develops the student’s knowledge and basic skills to seek entry level employment in the automotive services industry. These include a general technical knowledge of the automobile and light truck; automotive service writing including California legal requirements set forth by the Bureau of Automotive Repair; customer satisfaction including telephone and face-to-face interpersonal communications skills; handling warranty claims and documentation; DMV documentation and processing; use and understanding of general office keyboarding skills, and automotive parts sales and stocking systems.

Career opportunities include automotive repair front desk, occupations requiring a general technical knowledge of the automobile and light truck, automotive service writing including California legal requirements set forth by the Bureau of Automotive Repair, handling warranty claims, DMV documentation and processing, automotive parts sales and stocking systems.

To Achieve the Job Skills Certificate

Upon completion of the following courses with at least a ‘C’ grade in each course, the student will be awarded an Automotive Management Job Skills Certificate.

Program Learning Outcomes

Upon successful completion, the student will:

  • understand shop and office personal safety and environmental hazards related to the automotive industry.
  • understand how to write service repair orders using both written and computerized formats.
  • demonstrate proper telephone and interpersonal communication skills.
  • have knowledge of and practice in creating DMV documentation and processing.
  • understand California consumer protection laws and the Bureau of Automotive Repairs regulations.
  • have knowledge and practice of accepted work ethics in the automotive repair business.
  • have knowledge of the automotive parts handling systems and sales techniques.
  • have knowledge and practice of handling consumer warranty claims and documentation.

Total Units: 14


Required Courses

Course # Title Units
AUTO B1AB Introduction to Automotive Technology 4.0
AUTO B3 Fundamentals of Automotive Management and Services 4.0
INDT B10 Occupational Readiness (or equivalent) 3.0
COMP B5 ntroduction to Microsoft Office 3.0
Kern Community College District