Bakersfield College

Bakersfield College Marketing and Public Relations

Web Services and Requests

Marketing & Public Relations department is responsible for the content on this web site. Our web team strives to keep information current and factual about services, events and departments at Bakersfield College. If you are a student or member of the public and see something that is incorrect or missing from our website, notify the web team.

Faculty and Staff

For faculty and staff, to request edits for content on this site,, calendar events, workshops, sliders on the homepage, or an update to the online directory, submit your request through the KCCD Support Service Center.
KCCD Support Service Center

Note: Web requests may take up to 1-2 weeks to complete. Events should be submitted at least 2 weeks prior to the event.

To route the ticket correctly:

  • Click “Create Case” (you may have to try twice, sometimes the page refreshes the first time)
  • College: Bakersfield College
  • User Type: Faculty/Staff
  • Request Type: Web Services
  • Fill out the rest of the form with details about your requested edits.
  • Make sure to include beginning and end dates where needed and to attach any photos or documents needed. See the Tips below.
Create Case Submit a request to the Service Center button example. Case form with correct fields filled in, example.

Tips for Faster Service


  • Be detailed, clear and precise.
  • Don't assume that we know what you know about your content.
  • Include the URL of the page you want edited.


  • Must be PDF and accessible.
  • JPEG, JPG, PNG, and GIFs are images, and are not accessible.
  • Accessibility is your responsibility.
  • See the Accessibility Center Resources for how to make it accessible.

Header Images

  • The pictures above the title at the top of a web page
  • Size: minimum 860x286 pixels
  • File types: PNG, GIF, JPG or JPEG
  • Files size: 64 MB maximum


  • The pictures on the home page that circulate
  • Size: 1170x500 pixels minumum
  • File types: PNG, GIF, JPG or JPEG
  • File size: 2 MB maximum
  • Minimal text allowed in the image
  • On a computer screen, the black information box covers the left third of the image and the bottom quarter when on a mobile device.
  • Sliders are limited to 8 at any given time. Slider priority is determined by content that is most important to students, such as registration, parking, academic services, student services, etc., then by dates of when the event occurs.


  • Provide confirmed date(s), time(s) and location.
  • Place holders, such as TBD, will not be posted.
  • All events must include a point of contact (email and/or phone) for people needing accommodations.
  • Include who is welcome at the event (students, faculty, community)
  • Give us a good description of what will happen at the event, if you are giving something away or if there is a cost.

Directory Updates

If you have multiple updates for the Directory, you may submit them all at once rather than creating multiple cases. Choose Request Type Detail "Other" instead of "Directory Update" and include all of the information in the details or upload a document with all of the changes.


  • All documents MUST be accessible.
  • Documents need to be PDF with few exceptions.
  • We will check accessibility with Adobe PDF Accessibility Checker and by looking at the tags and document flow. If the document is not PDF, we will use the applicable checker. The document must pass our examination.
  • It is your responsibility to make them accessible. Find out how to make documents accessible at Accessibility Center Resources.
Kern Community College District