Bakersfield College's physical campuses are closed. All classes and student services have moved online for the remainder of Summer 2020.
Stay up to date on the response for COVID-19.

Bakersfield College

COVID-19 Department FAQs

Instruction

  • Bakersfield College is committed to the continuous delivery of instruction and provision of support services to our students.
  • All Bakersfield College campuses are in physical closure, and instructional activities have been moved online
  • Students should stay in touch with their faculty for updates and additional information.
  • Administrative support staff will be available to students and faculty through multiple online platforms and via telephone.
  • Faculty and staff should contact their Dean or supervisor with any questions or needs for additional support and information.
  • All rural sites (Arvin, Job Spot, Shafter, Wasco, McFarland, and Delano) follow steps taken by the Panorama Campus, and are currently in physical closure. For the most updated campus information, please visit the COVID-19 Update page.
  • Shafter High School, Shafter Learning Center, Wasco Adult Learning Center, Job Spot, and Arvin High School are closed until further notice. All services for students are available remotely. Please refer to the contact information below to make counseling and advising appointment via a remote platform.
  • The Delano Campus is closed, and services have moved online, including Admissions and Records, Financial Aid, Tutoring, and the Writing Center.
  • Tutoring Center services are conducted on-line through Zoom. For an appointment, see the Tutoring page under the Delano tab.
  • The BCSW campus moved to a physical closure at the end of day on Tuesday, March 17th.
  • Students, please stay in close contact with your faculty for any changes.
  • In the Nursing and Allied Health Department, clinical rotations have transitioned to a virtual learning environment. Students should remain in close contact with professors and clinical supervisors for the most up-to-date information regarding courses and rotations.
  • The Nursing and Allied Health Department Skills and Computer Lab is closed. Contact your faculty for further information.
  • There will be no impact on the processing and delivery of information for applications for upcoming semesters. Updates to the status of applications for nursing can be found by visiting the Nursing Application Status page.
  • Nursing tutors will still be available for student needs through online and virtual platforms. Please contact your success coach for scheduling. Advising is online and by telephone appointments. Contact information for Success Coach and Educational Advisor can be found on the Nursing Faculty and Staff page.
  • If you have any further questions or need more information, please email bc_nursing@bakersfieldcollege.edu
  • The Fire Technology, Law Enforcement and Emergency Medical Services programs have all moved online. Please stay in close contact with your instructors for further details.
  • All clinical training, skill lab hands-on training and field training is suspended until further notice.
  • Paramedic applications are moving to an online forum. Paramedic and EMT Instructors will still be available for student needs through online and virtual platforms.
  • Students should stay in close contact with your professors for the most up-to-date information regarding your own courses. Please send any and all questions regarding our program to kmattox@bakersfieldcollege.edu.

Student Services

  • Who can I contact to get help with filling out the AB540 form?
    You can schedule an appointment over the phone or online with Rafael Centeno, EOPS/AB540 Educational Advisor, at rafael.centeno@bakersfieldcollege.edu. You can also contact our program at ab540@bakersfieldcollege.edu.
  • How will I submit my AB540 form to Admissions and Records?
    You will submit your AB540 forms to Admissions and Records online to a designated person/email. Please communicate with Rafael Centeno for more guidance at rafael.centeno@bakersfieldcollege.edu.
  • How long will I wait to receive a response if I send an email to schedule an appointment or if I have a question?
    Any emails sent will be reviewed and responded within 24 hours.
  • I am an AB540 student and plan to transfer. Who can I contact to help me complete my AB540 forms and questionnaire forms for my college/university?
    Schedule an appointment with Rafael Centeno for guidance on filling out the forms. You will also need official high school and college transcripts sent to those schools.
  • How can I order my official college transcript to submit with my AB540 application to the university I am transferring to?
    Visit the Transcripts page to submit a request for official transcripts. You can get two(2) free transcripts. If you have exhausted your two(2) free transcripts, your next transcript will be $4.00.
  • How do I submit my update form?
    Once logged in to your InsideBC account, click "My BanWeb", then "Update Form". Be sure to apply for the correct semester. Spring semester begins in January, Summer begins mid May to early June, and Fall semester begins mid to late August.
  • I have a hold on my account. How do I clear it?
    First login to your account through InsideBC, then click "Registration Status". If you have a hold, this will tell you there is a hold. If you click "View Holds" at the bottom, this will tell you exactly what the hold is. Once you know exactly what the hold is on your account, email bcadmission@kccd.edu with your hold (include screenshot if necessary) and how we can assist.
  • I need to drop a class, how do I do this?
    There are a few ways to do this. Log in into your account through Inside BC, go to "My BanWeb", then click "Add/Drop Classes". To find the class you would like to drop, select the drop-down box next to the title of course, then click "Submit Changes". This should drop the course.
  • What forms will you accept a scanned copy of via email?
    Email the signed form from your BC email to bcadmission@kccd.edu and keep the original for reference. We accept the following forms:
    • Enrollment Exception Form
    • Drop Exception
    • Residency Determination
    • Verification of Enrollment
    • Request to Repeat a completed course
    • Request to Repeat a Course Beyond the Limit
    • Request to Accept Prerequisites
    • Major change form
    • Course Audit Form
    • Concurrent Enrollment Form
    • Third Repeat
    • Academic Renewal
    • Request for Evaluation
    • Graduation Petition
    • Substitution Waivers
  • I cannot access my Inside BC portal, what should I do?
    InsideBC will take you to the Password Manager. Click "Forgot Password" followed by "Forgot Password Again". You will then be asked for your last name, the last four of your Social Security Number, and your date of Birth. Finally, if you select "Get Security Question", you will be able to change your password as long as you can answers the question. At this point, you will get to view your ID number and email. If you cannot access your security question, email bcadmission@kccd.edu.
  • Can I drop my classes due to a medical hardship or extenuating circumstance?
    Email bcadmission@kccd.edu from your BC email account for the Drop Exception Form. Please fill this form out and have your instructors fill out the instructor signature, last date of attendance, and comment fields. When turning in the form to Admissions and Records, please provide medical or supportive documentation with your request.
  • What is Cal-SOAP?
    The Southern San Joaquin California Student Opportunity and Access Program is designed to assist all students in the transition from high school to college. It is our mission to motivate you to pursue higher education and provide you with college and financial aid assistance.
  • Is Cal-SOAP still available during the physical school closure?
    Yes, Cal-SOAP will still be able to assist with any career planning, college readiness, and college and financial aid applications.
  • How can I contact Cal-SOAP?
    You can contact us via email at calsoap@bakersfieldcollege.edu with any questions/concerns. We will be able to connect you to your assigned Cal-SOAP advisor and get back to you in a timely manner.
  • What do I need to include in the emails I send?
    Full name, student 6-digit ID number, high school, topic, and your question/concern.
  • Can only students contact Cal-SOAP?
    No. Anyone, including parents, can contact Cal-SOAP. We are here to assist with any questions/concerns.
  • What can Cal-SOAP assist with?
    • Applying and completing the matriculation steps to Community Colleges (e.g. Application, Orientation, New Student Workshop, Class Registration). Local Community Colleges currently accepting applications: Bakersfield College and Taft College
    • FAFSA/Dream Act Applications/Corrections
    • Webgrants4students Account
      • Creating the account
      • Confirming the school of attendance
      • Confirming graduation
    • Submitting Intent to Enroll or Statement of Intent to Register (SIR) by May 1st, 2020.
    • Register for orientations (UC/CSU)
    • Arrange housing plans
    • Accessing college portals and submitting all forms and deposits on “To-Do List”
    • Register for Classes
    • Pay enrollment fees
    • Complete KHSD Graduation Survey
    • Job Searching
  • Where can I find more information about Cal-SOAP?
    Additional information may be found by visiting the Cal-SOAP website, or by calling our office at (661) 395-4954.
  • Do I still need to complete a workshop?
    No, we have waived the workshop requirement for Spring 2020.
  • Do I still need to complete a Career Contact?
    No, we have waived the Career Contact requirement for Spring 2020.
  • Who do I contact regarding resources and grants?
    Email Chase Amos at chase.amos@bakersfieldcollege.edu.
  • How will I complete my EOPS/CARE contacts?
    Our office is working tirelessly to promote social distancing. Existing appointments are being converted to an online/virtual counseling contact via ConexED. You can schedule future appointments by emailing us at eops@bakersfieldcollege.edu.
  • Do I still need to complete a workshop?
    No, we have waived the workshop requirement for Spring 2020.
  • Do I still need to complete a Career Contact?
    No, we have waived the Career Contact requirement for Spring 2020.
  • Who can I contact for more information?
    Please email your CARE advisor at marcela.gamino@bakersfieldcollege.edu for information regarding scheduling your appointment(s), resources, and grants. You can also contact our program at eops@bakersfieldcollege.edu. We will reach out to you immediately via a google phone number or by email.
  • Bakersfield College is committed to the continuous delivery of support services to our students. At this time, Student Advisors have transitioned into a virtual environment. Appointment options include email, Starfish, phone or ZOOM. Please refer to the Career Education website for contact information.
  • Remote hours of operation remain the same:
    • Monday–Thursday: 7:30 a.m. – 5:30 p.m.
    • Friday: 8:00 a.m. – 12:00 p.m.
    • Saturday and Sunday: Closed
  • Acceptance of CTE certificate applications will be temporarily suspended while the various departments are focusing on transitioning to support the continuation of education for our students. If you have any questions regarding previously submitted applications, please contact 661-395-4402 or certificates@bakersfieldcollege.edu.
  • Work Experience are currently continuing with various departments. Please reach out to your professor for specific details and assignments.
  • Processing of articulation agreements have been suspended until the campus returns to full operations.
  • At this time, the Bilingual Testing will transition to a remote operation. We will be performing testing via Zoom and written testing will be developed in a canvas shell.
  • At this time the processing of purchase orders will be performed remotely, working with the Department DAIII’s. Please continue to reach out via email with all the supporting documentation or request.
  • How do I schedule an appointment with Student Employment?
  • Please call the Student Employment Office at 661-395-4550 or email studentemployment@bakersfieldcollege.edu to schedule your virtual appointment. You can also email your Job Development Specialist directly. Appointment options include email, phone, or Zoom. Your Job Developer will contact you via your BC email or call your on-file phone number. Please visit the Student Employment Department listing for a directory of staff.
  • How am I going to meet with my Job Developer?
  • All Job Development appointments have transitioned into a virtual environment. Zoom meetings are preferred. You must log-in from a computer, laptop, or tablet with a microphone and webcam to optimize your virtual appointment. Your smartphone is also an option. After you schedule your appointment, you will receive a link with steps on how to log-in and "meet" with your Job Developer.
  • How do I continue to work for Bakersfield College if we are virtual?
  • To help flatten the curve of the Coronavirus epidemic, Bakersfield College departments are working with all student employees to utilize assistance as needed. Please communicate directly with your supervisor for specific details.
  • Can I still go to the Student Employment Lab?
  • At this time the Student Employment Lab will be temporarily closed. In order to access some of its resources online, please visit the Career Readiness Resources website.
  • How can I be hired as a Student Employee now?
  • At this time the hiring process for Student Employees has been temporarily postponed. If you have been offered a job and completed paperwork, but have not received HR clearance and a start date from your supervisor, please check with your supervisor as your position could be on a temporary hold. Students seeking employment on-campus can continue to apply for jobs through Jobspeaker, but can anticipate a delay in the process. Should you have any questions, please email studentemployment@bakersfieldcollege.edu.

The Child Development Center, in consultation with the Bakersfield College COVID-19 Task Forces and California Department of Education, find it necessary to remain closed to help prevent/contain the spread of COVID-19. We hope to be able to come back to the center June 1st, if conditions permit. Until then, you will continue to receive service remotely.

Our teachers will utilize Zoom in order to continue educating your child(ren) while they are at home. Similar to how some of your professors may be using Zoom to continue lectures, our teachers will be doing the same for your children.

  • You will receive an email from your child's assigned teacher regarding how classes will be scheduled and operate.
  • It would also be beneficial to download the app Zoom on any smart device that you will be letting your child use during this time.
  • Download the app at zoom.us/download
  • Make sure to click on your appropriate device.

We will continue to update you through CDC emails, Zoom updates with your Teachers and the CDC web page.

On March 16, we sent out a letter in English and a letter in Spanish notifying parents of our response to the COVID-19 situation.

No matter the distance, we are in this together. For more information, contact Program Director Rosita Barron at rosita.barron@bakersfieldcollege.edu or (661) 395-4049. You should receive a response within 24 hours.

  • How do I schedule an appointment with a Counselor or Advisor virtually?
    At this time, Counseling and Advising appointments have transitioned into a virtual meeting environment. You can continue to make appointments with your Counselor or Advisor by emailing counseling@bakersfieldcollege.edu or by calling any of our office direct lines:

    Your Counselor or Advisor will contact you via your BC email or call your on-file phone number to schedule and confirm your appointment. If you need to update your phone number, please update the information within you InsideBC or by calling the Counseling and Advising Center at (661) 395-4421.

    As of March 16, we are now excited to offer your choice of a 30-minute Zoom Cloud Meeting or a phone appointment.

  • How do I find the direct email or phone number for my Counselor or Advisor?
    Please visit the Counseling Faculty and Staff page for a full listing.
  • How do I prepare for my Zoom meeting?
    After you schedule your appointment, you will receive a “Zoom Cloud Meeting'' link with steps on how to log-in and "meet" with your Counselor or Advisor. You must log-in from a computer, laptop, or tablet with a microphone and webcam to optimize your virtual appointment. Your smartphone is also an option when you download the mobile app. Please visit the Zoom Video Tutorials website for more information on starting a zoom meeting. Your smartphone will also work when you download the Zoom Cloud Meeting app:
  • Is Graduation still happening?
    Detailed instructions on submitting a Graduation Petition can be found on the Graduation Requirements page. With the statewide order issued by Governor Newsom for all of California, we have postponed the commencement ceremony. President Christian and the administration are working on options to celebrate our students. We will update you as solutions develop.
  • Has my registration date changed since we are moving online?
    Be sure to complete an Update Form online each semester to register via InsideBC. You can check your registration date through your InsideBC account. Your registration appointment date has not changed, and time can be found a few weeks before registration begins by clicking the "MyBanWeb" tab, then "Registration Status", "Select the Term", and "Submit".
  • What other resources can I access if I have more questions?
  • Can I still apply and utilize DSPS services virtually?
    Please contact DSPS by phone (661) 395-4334 or via email dspsdesk@bakersfieldcollege.edu to get more information on how to provide you documentation. The DSPS office is now an online environment. This means all documentation will need to be provided electronically.
  • How do I continue meeting with my DSPS Counselor?
    All counseling and advising meetings have moved to a virtual environment. ConferZoom links will be emailed to you after your appointment has been confirmed by a DSPS staff member. Your virtual appointment can be completed through video or with audio only.
  • How do I use my current accommodations?
    Accommodations such as alternate media, scribes, extra tutoring time, and accommodated testing will still be available in a virtual environment. To access each accommodation, please contact the necessary department. You can refer to the DSPS Website for contact information
  • For faculty, what do I need to do differently going to an online format?
    All videos must be closed-captioned and captions should be accurate. Automatic captions need to be reviewed and edited for accuracy. Course materials need to be accessible for students with disabilities. Resources for making documents and materials accessible and closed captioning can be found at our Accessibility Resources.  If faculty need assistance with this, please visit the Academic Technology website. Zoom meeting invite links need to be sent to mbegendi@bakersfieldcollege.edu for students who are Deaf or to lovejot.chahal@bakersfieldcollege.edu for students using scribe services.
  • How do I login to my online appointment?
    All students will receive a notification from Conex Ed notifying them of their scheduled appointments. The link will be sent via email and this link will send them directly to the appointment. Counselors and advisors can also send students a link to their lobby (a waiting room for students) if a student can no longer find the link to their appointment. We will also be using the lobby for activities outside of appointments.
  • How do I access my Comprehensive Student Education Plan?
    1. Login to your InsideBC, select the “tools” tab and select Starfish.
    2. Once on Starfish, select the menu option, located on the top right corner.
    3. Select “Degree Planner” and your CSEP will be located here.
  • When can I register for Summer 2020?
    Priority Registration is scheduled for April 1st, 2020. We will be hosting online workshops on March 30th and 31st to prepare you for registration. On April 1st and April 2nd we will have counselors/advisors available online to help with registration questions.
  • How can I apply to be a new EOPS student?
    Students must complete an application and an orientation to be eligible for all EOPS services. A virtual orientation for new EOPS students will be available for Summer 2020. Email eops@bakersfieldcollege.edu for more information, and pay attention to your student email for any updates.
  • How do I continue receiving EOPS support in future semesters?
    The mid-meeting requirement for EOPS services will be changed to a quick survey with a quiz on the end. These will be emailed to every student for the Summer 2020 semester. Please pay attention to your student email for updates regarding Summer 2020. Only one counseling contact will be required for continuing students in Summer 2020. Email counseling@bakersfieldcollege.edu to make an online appointment with a counselor or educational advisor.
  • What does the Leave of Absence (LOA) do for me as a student in EOPS?
    The LOA allows you to save your spot in our EOPS program for one full semester if you choose to withdraw from classes because of an emergency and you cannot complete the entire semester. You must schedule an LOA appointment with a counselor or educational advisor to complete the form and provide a detailed explanation of why you can no longer attend classes for that semester and provide documentation of that reason. You must complete at least your 1st Contact and have an updated Educational Plan for the semester you are taking the Leave of Absence.
  • If I reach 70 or more units, am I still eligible for EOPS?
    To continue as an EOPS student with 70 or more completed units, you must complete an appeal form with EOPS to determine your eligibility. Your appeal can be approved as long as you are in a High Unit Major. Your counselor or educational advisor can help you fill this form out. Email us at eops@bakersfieldcollege.edu to schedule an online appointment.
  • If I have questions not listed above, who can I contact?
    Please direct all general questions to eops@bakersfieldcollege.edu.
  • What other support programs can I qualify for?
    The Extended Opportunity Programs and Services (EOPS) is a state-funded support program designed to provide academic support, financial assistance and encouragement for educationally disadvantaged students. Additional information about EOPS can be found on the EOPS website.
  • How do I contact Financial Aid now that the campus is closed?
    The Financial Aid staff are still available to serve you, and you can reach them by emailing bc_faid@bakersfieldcollege.edu. Emails sent to the Financial Aid Office will receive a reply within 24 hours. Voicemails will not be returned at this time. You can also find information about financial aid at the Financial Aid website.
  • Federal Work Study Procedures
    Federal law includes a provision allowing learning institutions to make Federal Work-Study payments under circumstances to disaster-affected areas to students who are unable to continue working. Given the unique nature of the Coronavirus (COVID-19), Bakersfield College will continue paying FWS wages during closures. To be equitable and fair across the campus, the Office of Financial Aid has calculated the minimum amount a student should be paid during closures. The calculation was based on the average hours earned during the 2019/20 academic year.
  • Guidance from the Department of Education
    Excerpt taken from IFAP website, the full text can be viewed on the Department of Education website: “The institution may continue paying the student Federal work-study wages during that closure if it occurred after the beginning of the term, the institution is continuing to pay its other employees (including faculty and staff), and the institution continues to meet its institutional wage share requirement…In these instances, institutions should document (as contemporaneously as feasible) that the COVID-19 disruption was the reason the student received FWS funds without documentation of hours worked.”
  • Procedure
    Bakersfield College will continue to pay all FWS funded student employees. A calculation was completed by the Office of Financial Aid to determine the average hours each FWS student worked throughout the Academic year. The highly recommended amount should be the minimum number of hours a student works. The calculated FWS student hours will be sent directly to the Supervisors via email. Hours must continue to be submitted through the Web Time Entry (WTE) process. The deadline for submission of hours at the end of each month.
  • How do I appeal for SAP?
    If you have been suspended from receiving financial aid, either for exceeding the maximum timeframe or for failing to meet the GPA or completion rate standards, you are entitled to go through the appeal process for financial aid reinstatement. Federal law allows schools to approve appeals if extenuating circumstances affected a student’s ability to maintain SAP. Appeals not meeting the “extenuating circumstances” category will not be accepted. Submission of an appeal does NOT GUARANTEE the reinstatement of your financial aid. You should be prepared to pay for your books and other school related expenses pending the outcome of your appeal. To be considered for an appeal, you must:
  • How do I apply for a loan?
    In order to request a loan workshop, it’s important to confirm that you meet the below criteria. Once the above has been confirmed, please email us at bc_faid@bakersfieldcollege.edu for a scheduled loan workshop.
    • Must have a completed all outstanding financial aid document requirements.
    • Bakersfield College MUST be declared as your home school.
    • You must be enrolled in at least 6 degree applicable units, be enrolled in a eligible program of study at Bakersfield College.
    • You must be making satisfactory academic progress.
    • Must have a declared major and education goal
  • How do I check my status and complete my financial aid file?
    1. Log in to your InsideBC account.
    2. Click Financial Aid tab
    3. Click Financial Aid Status
    4. Choose the Aid Year and Submit
    5. Review your Academic Progress standing and Unsatisfied Requirements
  • When will I know if I qualify for financial aid?
    Students are awarded in the order that they complete their file. Once your financial aid file is completely processed and reviewed for awarding, you will be notified of your eligibility through your Bakersfield College email. It may take several weeks to receive your email due to the volume of applications so start today!
  • Will dropping classes affect my financial aid?
    Probably so. If you think you will need to drop classes and are receiving financial aid you need to speak with financial aid before doing so to see what the consequences might be for your situation specifically. View a video at BC Financial Aid TV
  • What are the hours for Financial Aid?
    Financial Aid is available Monday through Thursday from 7:30 a.m. to 5:30 p.m. and Friday from 8 a.m. to noon.
  • Am I getting Financial Aid?
    If you completed a FAFSA or Dream Act Application, you will be awarded based on the information provided in your application. After you’ve completed the FAFSA, the Financial Aid Office will notify you via email and via your student-portal account in InsideBC if you are eligible for aid and if any other documents are needed. After all required documents listed in your student-portal account are completed, and assuming you qualify for aid, it can typically take 2-4 weeks to receive your financial aid.
  • Where do I find my refund dates?
    The payment schedule can be found at the Financial Aid homepage. Scroll down and look for “Payment Schedules” on the left and click on “2019-2020 Payment Schedules.” Please note: the timing can vary depending on which BankMobile refund option you’ve selected, and funds may not appear in your bank account for a few days after the date. For example, with the “direct deposit to an existing bank account” option, it typically doesn’t arrive in your account until the Friday after the published disbursement date. If you have the BankMobile Vibe care, it typically arrives the Wednesday afternoon after the disbursement date. Please note: once you've submitted all required financial aid forms and received an award, it can take up to two weeks for a refund to process. In order to receive a refund, you will need to receive more aid than you're required to pay in tuition and fees.
  • When will the FAFSA check be mailed for summer?
    The payment schedule, which includes summer dates, can be found at the Financial Aid homepage. Scroll down and look for “Payment Schedules” on the left and click on “2019-2020 Payment Schedules.” Please note: the timing can vary depending on which BankMobile refund option you’ve selected, and funds may not appear in your bank account for a few days after the date. For example, with the “direct deposit to an existing bank account” option, it typically doesn’t arrive in your account until the Friday after the published disbursement date. If you have the BankMobile Vibe care, it typically arrives the Wednesday afternoon after the disbursement date. Please note: once you've submitted all required financial aid forms and received an award, it can take up to two weeks for a refund to process. In order to receive a refund, you will need to receive more aid than you're required to pay in tuition and fees.
  • What if I was suspended from Financial Aid?
    Failure to meet the PACE and/or GPA standard for two consecutive terms in a row will result in the suspension of your financial aid. Students who have reached the 150% Maximum Timeframe will automatically be suspended regardless of GPA or PACE. Review the details of the SAP policy and definition of terms. If you have been suspended from receiving financial aid, either for exceeding the maximum timeframe or for failing to meet the GPA or completion rate standards, you are entitled to go through the appeal process for financial aid reinstatement. Federal law allows schools to approve appeals if extenuating circumstances* affected a student’s ability to maintain SAP. Please refer to the Financial Aid Appeals page for steps on how to appeal.
  • How do I get an appointment with my Finish In 4 advisor?
    At this time, Kern Promise: FInish In 4 appointments have transitioned into a virtual meeting environment. You can continue to make appointments with your Advisor via emailing the department at finishin4@bakersfieldcollege.edu to set up your virtual meeting.
  • Will I receive a tuition waiver for my summer courses?
    Yes, as long as the student is meeting all eligibility and program requirements listed on the Kern Promise: Finish In 4 webpage.
  • Will I receive 2nd day priority registration?
    Yes, as long as the student is meeting all eligibility and program requirements listed on the Kern Promise: Finish In 4 webpage.
  • Where do I start to become a Resource (Foster/Adoptive) Parent?
    The first step is to attend an orientation hosted by listed on the KFCE website. For more information on becoming a foster parent, or to reserve a space in our next orientation, please call (661) 631-6204 or email ResourceFamilies@kerndhs.com.
  • Will training still be available during school closure?
    Training will be available through Conference Zoom, which is a live video platform. You will be able to join with an electronic device. This is for both Resource Family Approval (RFA) and on-going trainings. Visit the FKCE Training Schedules page to find a training, then register for a FKCE Training session. You can also email Program Manager Araceli Navarro-Gomez at araceli.navarro@bakersfieldcollege.edu or call 661-395-4991. Please leave your name, phone number, and email address in your message. Other online training options through Foster Parent College and book studies are also available. You may call your RFA worker directly or contact us for more information.
  • Will the FKCE office be operating?
    Yes, FKCE is supporting our students online in a virtual environment. Contact us at 661-395-4991 or email araceli.navarro@bakersfieldcollege.edu.
  • Are Kern County Department of Human Services offices open?
    Beginning Monday, March 16, Kern County will move to an essential-staffing only model until a tentative end date of April 14. Most buildings will be closed to the public with only essential services being offered. For the latest information, please check the Kern County Department of Human Services website.
  • All Library workshops and orientations have shifted to a virtual format for the remainder of the term.  For faculty and students who need to access the material, we have libguides for each workshop available online and also as Canvas modules that can be imported into your Canvas Class Shells.
  • As the Library moves fully online, the electronic searchable databases will remain available, while access to hard copy materials will be restricted.
  • For more information or to answer questions, please contact the library at (661) 395-4461 or use the "Ask a Librarian" live chat window available on the Library Home page.
  • MESA tutoring staff have shifted to an online environment, and MESA student support meetings are run using Discord. STEM faculty that have MESA tutors were notified of online tutoring hours available.
  • Can I still get items from the Renegade Panty?
    The Renegade Pantry will be offering a drive-through service with limited hours during the physical closure. Upon arrival to campus, please call (661) 395-4841 and our staff will bring the items to you. Please do not exit your vehicle, but show us your BC ID. While our team has been aggressively pursuing nutritional supplies to alleviate the burden of food insecurity on our students, the nature of this evolving situation means that we are running out fast. We encourage members of our community to come get what they need before it’s all gone. For more information, visit the Renegade Pantry page.
  • Can I make a virtual appointment to meet with my Student of Concern Intern?
    At this time, the Office of Student Life has transitioned into a virtual meeting environment. You can continue to make appointments with your support via email or by calling them. You can also request assistance by emailing studentlife@bakersfieldcollege.edu where we can set up a private and confidential zoom meeting.
  • Where can I find more Bakersfield community resources?
    Additional community resources for students have been placed on the Student Assistance Community Resource webpage. As more resources are found, the page will be updated. If you know of other community resources, please email studentlife@bakersfieldcollege.edu.
  • Can my student organization still host meetings?
    Yes! All student organizations are able to meet with their memberships. You can also request assistance by emailing studentlife@bakersfieldcollege.edu or check out the StudOrg Resources page and request your Zoom Meeting.
  • Will BCSGA (Student Government) still be meeting?
    Yes! All BCSGA activities and meetings have been moved to a virtual platform. You can also request assistance by emailing studentlife@bakersfieldcollege.edu or check out the BCSGA page for more information. All BCSGA meetings and their supplements are posted on the Bakersfield College Committees page. BCSGA will follow the Executive Order N-25-20 issued by the California Governor in relation to the Brown Act for its essential meetings.
  • Can I hold a virtual meeting that is Brown Act compliant?
    The California Governor has issued Executive Order N-25-20 and paragraph 11 and its subsections state in relation to the Brown Act:
    • Notwithstanding any other provision of state or local law, including the Bagley-Keene Act or the Brown Act, a local legislative body or state body is authorized to hold public meetings via teleconferencing and to make public meetings accessible telephonically or otherwise electronically to all members of the public seeking to attend and to address the local legislative body or state body, during the period in which state or local public officials impose or recommend measures to promote social distancing, including but not limited to limitations on public events. All requirements in both the Bagley-Keene Act and the Brown Act expressly or impliedly requiring the physical presence of members, the clerk or other personnel of the body, or of the public as a condition or participation in quorum for a public meeting are hereby waived.
    • In particular, any otherwise-applicable requirements that:
      • State and local bodies notice each teleconference location from which a member will be participating in a public meeting;
      • Each teleconference location be accessible to the public;
      • Members of the public may address the body at each teleconference conference location;
      • State and local bodies post agendas at all teleconference locations;
      • At least one member of the state body be physically present at the location specified in the notice of the meeting;
      • During teleconference meetings, a least a quorum of the members of the local body participate from locations within the boundaries of the territory over which the local body exercises jurisdiction;
    • Are hereby suspended, on the conditions that:
      • Each state or local body must give advance notice of each public meeting, according to the time frame otherwise prescribed by the Bagley-Keene Act or the Brown Act, and using the means otherwise prescribed by the Bagley-Keene Act or the Brown Act, as applicable; and
      • Consistent with the notice requirement in paragraph (1), each state or local body must notice at least one publicly accessible location from which members of the public shall have the right to observe and offer public comment at the public meeting, consistent with the public’s rights of access and public comment otherwise provided for by the Bagley-Keene ACt and the Brown Act, as applicable (including, but not limited to, the requirement that such rights of access and public comment be made available in a manner consistent with the Americans with Disabilities Act).
    • In addition to the mandatory conditions set forth above, al state and local bodies are urged to use sound discretion and to make reasonable efforts to adhere as closely as reasonably possible to the provisions of the Bagley-Keen Act and the Brown Act, and other applicable local laws regulating the conduct of public meetings, in order to maximize transparency and provide the public access to their meetings.
  • Will BCSGA Elections still be happening?
    The Spring 2020 BCSGA Elections have been postponed to the week of April 13. Please visit the BCSGA Elections Meet the Candidate page to view the candidate bios and statements, and the ballot measures. BCSGA Elections have always been online via InsideBC and will continue to bring our student body the same service.
  • Will we still have Campus Activities and Events?
    At this time, the Office of Student Life has transitioned into an online experience. We will continue to bring events and activities to you through an online platform. You can also email at studentlife@bakersfieldcollege.edu if you have any ideas.
  • Do I still need to complete a workshop?
    No, we have waived the workshop requirement for Spring 2020.
  • Do I still need to complete a 2nd NextUp contact?
    No, we have waived the 2nd NextUp contact requirement for Spring 2020.
  • How do I complete a NextUp walk-in appointment if I am a current or potential NextUp student?
    You may contact Chase Amos, the Educational Advisor for NextUp, via Cranium Café Lobby. If you do not have internet or webcam access, you may contact Chase Amos at (661) 379-0283, or chase.amos@bakersfieldcollege.edu.
  • Who do I contact about resources, grants, or emergency housing assistance?
    Please contact Chase Amos, Educational Advisor for NextUp at (661) 379-0283, or chase.amos@bakersfieldcollege.edu.
  • If I am new to Bakersfield College can I still register for classes and sign-up for NextUp?
    Yes! Please contact Chase Amos, Educational Advisor NextUp at (661) 379-0283, chase.amos@bakersfieldcollege.edu or Cranium Cafe.
  • How can I get a proof of dependency for NextUp?
    Please contact the California Foster Care Ombudsperson’s office at 1-877-846-1602.
  • How do I connect with Outreach and School Relations?
    Bakersfield College is supporting students from a distance. You can contact us at (661) 750-2684 or email us at outreach@bakersfieldcollege.edu.
  • Do you have a CCCID number, but not a BC ID number?
    To get your BC ID number, please visit the KCCD Registration Activation webpage.
  • Where do I go to complete my orientation?
    Complete a Bakersfield College Orientation online.
  • How do I schedule an appointment with a Counselor or Advisor virtually to create an Ed Plan?
    Counseling and Advising appointments have transitioned into a virtual meeting environment. We are excited to offer your choice of a 30-minute Zoom Cloud Meeting or a phone appointment. You can continue to make appointments with your Counselor or Advisor by emailing counseling@bakersfieldcollege.edu or by calling any of our office direct lines below. Your Counselor or Advisor will contact you via your BC email or call your on-file phone number to schedule and confirm your appointment. If you need to update your phone number, please update the information at InsideBC or by calling the Counseling and Advising Center at (661) 395-4421.
  • Can I still register for classes at BC now even if I'm in High School?
    High school students may be eligible for Bakersfield College’s Early College Program. Early College packages college course opportunities for high school students into pathways that begin in the 9th grade, allowing cohorts of students the opportunity to earn associate degrees and/or certificates by the time they walk across the stage at their high school graduation. Types of Early College Opportunities include Dual Enrollment, Concurrent Enrollment and Career and Technical Education articulated courses. Additional information on Early College can be found on the Early College website.
  • Need to submit a completed Concurrent form to Admissions & Records?
    Concurrent forms need to be filled out completely prior to submission. Email bcadmission@kccd.edu the completed form using your BC email account.
  • I cannot access my Inside BC portal, what should I do?
    1. Go to InsideBC. This will take you to the Password Manager.
    2. Click "Forgot Password", then "forgot password" again. It will then ask for your last name, last four of your Social Security Number, and date of birth.
    3. Click "Security Question". s long as you can answer the question you can change the password. This will also give you your ID number and email.
    4. If you cannot access your security question email bcadmission@kccd.edu with your concerns.
  • How do I register for classes?
    Once in your account click My BanWeb / add drop classes / select the correct term / submit / scroll down if you know the CRN’s now is the time to enter them. Once you enter them, click Submit Changes. Be sure to select complete registration and check for registration errors. You can also select class search / select course to take / course search / select title view sections. (Important Note: courses that begin with a “B” are Bakersfield College Courses, “P” Porterville Courses, and “C” are for Cerro Coso). To search courses by times and days, click the box to the left of the title click register. Courses added should appear on your schedule/bill as long as there are no errors.
  • Have additional questions?
    Call (661) 750-2684 or email us at outreach@bakersfieldcollege.edu.
  • All ACDV B201 A, B, and C (0.5 unit) courses are fully online via Canvas, with access to the syllabus, course information, the latest orientation, links to the PLATO courseware, and other resources.
  • All ACDV B281 A, B, and C “No Credit” courses are fully online and are accessible through CANVAS and PLATO.
  • Instructors can refer their students to knickell@bakersfieldcollege.edu to get access to content through PLATO
  • Students who were previously required to come to the Student Success Lab to complete their coursework can work from home.
  • We are working toward allowing students to register for the No Credit ACDV B281 A, B, and C sections through BanWeb.
  • Students can get their PLATO coursework set up by sending an email indicating the content they need.
  • Students can contact Kim Nickell at knickell@bakersfieldcollege.edu between the hours of 8:30 am and 6:00 pm Monday through Thursday and 8:30 am-12:20 pm Friday. Response time will usually be within a few minutes during these hours.
  • The Student Success Lab will remain in continuous email contact as the COVID-19 situation unfolds.
  • How do I get the most recent information about Supplemental Instruction?
    Check with your instructor and SI Leader directly for up-to-date information; if your Leader uses Remind, then be sure you have accepted the invitation to participate with the app so that you will receive messages from the SI Leader. Otherwise, communicate with your Leader using the same mode communication.
    A link to our SI Master Schedule is located on Supplemental Instruction.
  • How can I meet with my SI Leader?
    Your SI Leader has moved sessions to Zoom or ConferZoom.
  • Who can I contact for more information?
    Contact Program Manager Eileen Pierce at epierce@bakersfieldcollege.edu. The longest wait for a response should be no more than a few hours.
  • Can I make a virtual Health appointment?
    Currently, the Student Health & Wellness Center is open to enrolled students needing basic medical assistance. Please call (661) 395-4336 or email BCStudentHealth@bakersfieldcollege.edu to set up a private and confidential zoom meeting with our Medical Assistant.
  • Can I make a virtual appointment to meet with a Mental Health Counselor?
    Currently, the Student Health & Wellness Center is open to enrolled students requesting to meet with a mental health provider. Please call (661) 395-4336 or email BCStudentHealth@bakersfieldcollege.edu to set up a private and confidential zoom meeting.
  • Can I still get some over-the-counter health items?
    The Renegade Pantry will be offering a drive-through service with limited hours during the physical closure. Please visit the Pantry page and submit an online form requesting the items before coming to campus.
  • Will the Testing and Placement Center (TAPC) be open as BC is transitioning students to a virtual environment for instruction and services?
    All campuses are physically closed and TAPC with them.  BC students and community members who have testing support questions can contact our testing team at bc_proctor@bakersfieldcollege.edu or (661) 395 4479. Please allow 24-48 hours to receive a response and information for your request. For more information, please visit the Testing and Placement website.
  • What Testing Accommodations are available online?
    Testing Accommodations include extended time, and/or alternative media and/or scribe will need to be provided online via Canvas, Proctorio, or other faculty-approved test secure options.
  • I need to schedule or complete a proctored, national or certified exam. What do I do?
    All faculty, Cerro Coso LAC technicians, and national testing partners will be notified about the current unavailability promptly, via phone or email, to reschedule candidates tests without delays and fees. Please connect with TAPC staff at bc_proctor@bakersfieldcollege.edu or (661) 395 4479 for your testing request.
  • I already have testing accommodations for my face-to-face class. What do I do?
    Students with testing accommodations need to communicate with their faculty and ensure they receive approved accommodations digitally via CANVAS, Proctorio, or other faculty- approved alternate ways. For more information, please email altmedia@bakersfieldcollege.edu.
  • As of March 23, 2020, tutoring appointments and drop-in tutoring for Math and English have moved to Zoom.
  • Tutees and tutors will receive Zoom meeting codes to their daily appointments through email and their ACDV 280 Canvas shell.
  • Tutees and tutors will be moved into different “breakout rooms” for their individual sessions all throughout the day.
  • Most processes are being moved to an online format, including tutoring through Zoom, scheduling via Google Sheets, and new appointment requests via Google Forms.
  • Email bradley.cramer@bakersfieldcollege.edu for more information. Responses should be received in 1-3 days. Susan Pinza can also be contacted at spinza@bakersfieldcollege.edu.
  • I am receiving Post 9/11 GI Bill benefits. Will my Basic Allowance for Housing (BAH) or Monthly Housing Allowance (MHA) be affected this semester if my school moves online due to COVID-19?
    Based on a newly-signed law, Post 9/11 GI Bill students will continue to receive their BAH and MHA rate for resident training if they pursue courses converted online solely due to COVID-19. The law authorizes this special authority from March 1, 2020 to December 21, 2020. Continue to check with the Veterans Resource Center at (661) 395-4312 or email veterans@bakersfieldcollege.edu and we will update you with the most current information.
  • What if I am in a class that cannot go online or is cancelled due to the COVID-19 incident. How will my VA education benefits be affected?
    The Department of Veterans Affairs (VA) is currently monitoring the activities of the Student Veteran Coronavirus Response Act of 2020, a bill introduced and passed in the house that would allow certain students to continue receiving housing benefits through the end of their term if their program was unable to convert to online. The bill would also restore entitlement, extend delimiting dates and address impacts on work-study programs due to COVID-19. Continue to check with the Veterans Resource Center at (661) 395-4312 or email veterans@bakersfieldcollege.edu and we will update you with the most current information. You may also contact VA Education Call Center if you have questions about your specific circumstance at 1-888-442-4551 between 8 AM and 7 PM Eastern Time, Monday through Friday.
  • What is going to happen with VA education benefits if classes remain online for future semesters?
    There is no advisement by the VA on this scenario as of yet. The law only authorizes this special authority from March 1 to December 21, 2020.
  • Are tutors for veteran students still available virtually?
    Yes, you may contact the BC Veterans Resource Center (661) 395-4312 or veterans@bakersfieldcollege.edu and you will be directed to a Zoom conference number where you can make an appointment or be provided with a “walk-in” virtual tutoring appointment.
    The following additional resources are also available:
    • NetTutor offers live tutoring on-demand, question drop-off, and writing feedback. Tutors are subject matter expert trained in how to translate tutoring best practices and learning strategies to support students online, one student at a time. Over 150 subjects are offered, including live tutoring for Math, Writing, and Student Success available 24 hours a day, every day of the year. Please visit the NetTutor website for more information.
    • Merlot is a resource for online simulations and learning activities across all disciplines. This web site has links to free learning resources. Please visit the Merlot website for more information.
  • Will a dedicated Veterans Educational Advisor be available virtually for appointments?
    Yes, you may contact the BC Veterans Resource Center at (661) 395-4312 or veterans@bakersfieldcollege.edu and you will be directed to a Zoom conference number where you can make a virtual, email or phone appointment with the Veterans Educational Advisor.
  • What are the office hours for the Veterans Resource Center?
    Our online hours of operation remain the same and are posted below. Tutoring hours will vary, so contact the BC Veterans Resource Center at (661) 395-4312 or veterans@bakersfieldcollege.edu for tutoring hours and appointments.
    • Monday-Thursday: 7:30 a.m. - 5:30 p.m.
    • Friday: 8:00 a.m. - noon
    • Saturday and Sunday: Closed
  • If I schedule a Zoom meeting, how do I prepare for that?
    After you schedule your appointment you will receive a “Zoom Cloud Meeting'' link with steps on how to log-in and "meet" with your advisor or tutor. You must log-in from a computer, laptop, or tablet with a microphone and webcam to optimize your virtual appointment. Your smartphone is also an option when you download the mobile app. If you do not wish to download Zoom, you may use the Zoom phone as the only option. Visit the Zoom Video Tutorials website for more information on starting a Zoom meeting.
  • The Writing Center will still be here to help you succeed with all of your reading, writing, and English language learning needs. At this time, we will not be conducting face-to-face appointments until further notice. Instead, we will be meeting with students online for web-based video conferencing. Please carefully read the information below.
  • The Writing Center understands this is a strenuous shift in the normal routine of students, and we appreciate your patience and understanding. Please feel free to email the Writing Center at writingcenter@bakersfieldcollege.edu with questions.
  • Appointments
    • The Writing Center team will tutor students via Zoom conferences online during our normal appointment hours.
      • Monday-Thursday: 8:30 a.m. - 6:00 p.m.
      • Friday-Saturday: 8:30-11:00 a.m.
    • Students can request appointments by emailing writingcenter@bakersfieldcollege.edu. Please write “Appointment” as your subject heading. Please include your first and last name, student ID number, and contact phone number in your email, and please do not call for appointments.
    • The Writing Center team will reply to students by email with a Zoom conference link and video instructions about how students can share documents with their tutors.
    • Please read the instructions attached to this email before your appointment and watch the accompanying video tutorial.
      • We can still provide proof of attendance for students by emailing them a photo of the intake form or “pink sheet” that the consultant will fill out for each session.
      • Access to drop-ins will not be available while students’ courses are being conducted only online.
      • However, we can still meet each request for tutoring for students who email and request an online appointment.
  • Workshops
    • All Writing Center workshops will still be conducted at their regularly scheduled times to any students who RSVP by emailing writingcenter@bakersfieldcollege.edu. Please use the subject heading “Workshop.” Please include your first and last name, student ID number, and contact phone number in your email.
      • Students will then be sent both a Zoom conference link and the workshop tools ahead of the workshop start time in an email
      • Writing Center workshops are listed on the BC website calendar, and students can filter by "Workshops”.
  • Enrollment
    • When students use the Writing Center, they are enrolled into ACDV 281b Supervised Tutoring: Writing. If the student is not already enrolled in the Writing Center tutoring course, CRN 30482 or 30484, the Writing Center will reach out to students who took advantage of Writing Center tutoring after the campus closure.
  • Accommodations
    • Zoom has the ability for the Writing Center to consult with deaf writers by using the embedded chat feature.
    • For blind students and any students who would typically have access to a scribe, the Writing Center team will give feedback on any writing project by providing electronic comments via Word document, and students are still welcome to speak to a consultant through Zoom. Please email requests for accommodation in appointments to writingcenter@bakersfieldcollege.edu, and please use the subject heading “Accommodation”

Campus Services

  • The BC Bookstore is closed with the campus closure and will reopen when the campus reopens.
  • The Budget Office has moved online to serve you during this time. Budget development for Fiscal Year 2020-21 will continue to be communicated electronically.
  • The Budget Office will be available via email, Skype, and Zoom. We will continue to virtually provide email communication for any deadline updates.
  • All budget documents will continue to be processed in a timely manner.
  • Please contact the Budget Office through email at budgetoffice@bakersfieldcollege.edu. We will respond no later than 24 hours of your inquiry.
  • The Bakersfield College Business Office can be reached via email at bcbusinessoffice@bakersfieldcollege.edu or leave a message at (661) 395-4488. A staff member will respond within 48 hours of your message.
  • What if I need to grab something from my office during the physical campus closure?
    All campuses are closed to non-essential personnel. If you are a faculty or staff member who needs to pick something up from campus, you must call the office of Campus Safety at (661) 395-4554 before arrival and departure. You must show an employee ID to your campus escort. For the Panorama Campus, drive to the Haley Street entrance and an officer will escort you where you need to go.
  • How can I contact Campus Safety?
    Call (661) 395-4554 for all inquiries (non-emergency, emergency, after-hours). You may also call or text our campus duty phones.
  • Will cart service continue to be available on campus?
    Cart service is not be available during a physical campus closure
  • Will Campus Safety Officers remain on duty?
    Yes. Campus Safety is a 24/7 operation. Campus Safety Officers are on duty and continue to help keep the campus community safe by responding to service calls whenever needed. Due to physical campus closures, staffing at the campuses will be modified. Call (661) 395-4554 for all inquiries (non-emergency, emergency, after-hours).
  • Will parking permits be refunded?
    At this point, parking permits continue to be non-refundable and non-transferable, in accordance with our policies. For parking permit inquiries, contact us at (661) 395-4554 or email campussafety@bakersfieldcollege.edu.
  • Human Resources is committed to communicating with staff and students on updates in our office. The Human Resources office began working remotely March 18, 2020 at 1:00 p.m. today (March 18, 2020). Our staff is here remotely to support our employees and students and ensure the highest quality of customer services.
  • All HR staff have laptops and will be able to correspond either by zoom or by email. Our staff is committed to responding to emails, during work hours, you can anticipate a response within 24 hours. I would like to request that you cc me on all emails so I can ensure we are able to stand behind our commitment.
  • Bakersfield College Human Resources want to reassure everyone that payrolls will be processed as if we are physically on campus. If you need further assistance, please contact Johanna Fisher. For more information, please visit the BC Human Resources website.
  • The BC Foundation is working remotely during the following hours:
    • Monday-Thursday: 7:30 a.m. - 5:30 p.m.
    • Friday: 8 a.m. - noon
  • Scholarship selection is ongoing and students will be informed if they are a recipient at the end of April/beginning of May via email.
  • The Honors Celebration has been cancelled, and the Donor Appreciation has been postponed.
  • For more information about the Foundation, please visit SupportBC.org
  • The Maintenance and Operations Department will continue to provide a safe and working environment of our students, staff, and faculty.
  • We have increased sanitation and cleaning at all of the campus locations.
  • For more information about M&O and its operations, please email mogeneral@bakersfieldcollege.edu. All general inquiries will be answered within an hour of submitting the email.

Information Technology

  • The Academic Technology offices are closed, but our virtual office hours are open. We are available during normal business hours on Zoom.
  • Trainings will continue virtually as well. It’s important that you register for trainings in advance so we can plan for you. If you see that something is already closed, don’t worry. Another training will be coming soon.
  • Pamela Rivers is sending out updates everyday for faculty virtual drop-in hours. Please check the updates that go out everyday for the correct Zoom link. For Academic Technology questions, email Pamela Rivers at pamela.rivers@bakersfieldcollege.edu and she will send your request to the right person. Unless we are extremely busy, it should take no longer than one business day to get back to you.
  • Technology Support Services is actively working on tickets and trying to get caught up with the backlog. We are aware there are still people that need remote access, laptops, and other support. If you need help, please submit a ticket with your request. Provide as much detail as possible. Make sure to leave us a contact number so we can call you if necessary.
  • All technology support issues need to be submitted via our ticketing system. Visit the KCCD Help Desk and then click on “Create Case” twice. Make sure to fill out all required fields.
  • We will be providing remote support with special software. This will require that we call you on the phone to walk you through the remote access process. Please make sure you provide a contact phone number so we can call you.
  • The technology team has two 30-minute team meetings a day from 7:30 to 8:00 a.m. and 4:30 to 5:00 p.m. and will not be available during these times.
  • Many questions can be answered on the KCCD Help Desk under "Help Articles".
  • Video productions will resume when we are back on campus. If you have a video production request, you can e-mail krabe@bakersfieldcollege.edu and we will return your email within 48-business hours.
  • Requests for Zoom accounts should be directed to Conferzoom. They can assist you with setting up an account. Please use your Bakersfield College email address. This will give you a Zoom Pro account.
  • How do I log into Starfish virtually?
    Starfish is available through insideBC. Once logged in, click on "Tools" and then click on Starfish.
  • Do I have to be on campus to access Starfish?
    No. Starfish is accessible anywhere the internet is available.
  • Does Starfish have a mobile app?
    No, but Starfish has been working hard to make their platform mobile friendly. Allowing for pinching and zooming of the screen makes the tool more mobile friendly.
  • Can I receive text messages from Starfish/BC?
    At this time, the only way to receive text messages from Starfish is for you to set it up on your own profile. Read the Student Guide to Receiving Notifications and Texts From Starfish for instructions on how to receive text messages from Starfish.
  • All technology support issues need to be submitted via our ticketing system. Visit the KCCD Help Desk and then click on “Create Case” twice. Make sure to fill out all required fields.
  • We will be providing remote support with special software. This will require that we call you on the phone to walk you through the remote access process. Please make sure you provide a contact phone number so we can call you.
  • The technology team has two 30-minute team meetings a day from 7:30 to 8:00 a.m. and 4:30 to 5:00 p.m. and will not be available during these times.
  • Many questions can be answered on the KCCD Help Desk under "Help Articles".
  • If you feel like you aren’t getting the help you need relative to the urgency of your request, please email Todd Coston at tcoston@bakersfieldcollege.edu or Brett Redd at brett.redd@bakersfieldcollege.edu. We will do what we can to address your request, but understand that our team and ourselves our buried.

Athletics

  • Can I Watch an Athletic Event On Campus?
    The California Community College Athletics Association (CCCAA) has made the decision to suspend the remainder of all spring sports competitions, effective immediately and until further notice. This decision is in response to the rapidly evolving COVID-19 pandemic
    "The health and welfare of our student athletes and campus community are at the forefront of this decision," said Athletic Director Sandi Taylor. "We are saddened for what this means for our sophomore student athletes and the heartbreak they are experiencing of not being able to play. We know the CCCAA will be working in conjunction with the NCAA and NAIA to navigate eligibility issues going forward"
    As this is a rapidly evolving situation, Bakersfield College Athletics will remain responsive to any new guidance received from the college, the CCCAA and government officials. Any updates will be posted to our main athletics social media accounts as they become available (Facebook: Bakersfield College Athletics, Twitter: @GoGadesGo, Instagram: @gogadesgo).
  • How Can I Contact Athletics Department Staff/Coaches?
    To contact specific athletics department staff or coaches please visit the Staff Directory on the GoGades website. At this time, staff/coaches are primarily accessible via email.
  • How Can Student Athletes Receive Help With Registration?
    Student Athletes should reach out to Athletics Academic Advisor Pearl Urena via email at pearl.urena@bakersfieldcollege.edu or call her at 661-395-4259. She can clear pre-requisites, Math/English holds, Ed plans, etc. Pearl will contact you via your BC email or call your on-file phone number to schedule and confirm your appointment. If you need to update your phone number, please update the information within your InsideBC or by calling the Counseling and Advising Center at (661) 395-4421.
    After you schedule your appointment you will receive a “Zoom Cloud Meeting'' link with steps on how to log-in and "meet" with your Counselor or Advisor. You must log-in from a computer, laptop, or tablet with a microphone and webcam to optimize your virtual appointment. Your smartphone is also an option when you download the mobile app. Please visit the Zoom Video Tutorials website for more information on starting a zoom meeting.
    Your smartphone will also work when you download the Zoom Cloud Meeting app:
Kern Community College District